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Billing Notification
R2Group uses a state-of-the-art real time billing system.
You may go to your billing interface to review invoices,
statements, payments, and manage your account. You may
also configure the interface to email you your invoices
and statements to you as they post to your account through
R2Group billing director service.
Updating Your Account Information
You must inform R2Group of any changes to your customer
information using your Billing Interface located at
https://billingdirector.securelook.com/ . This
includes addresses, phone numbers, contact names, and
most importantly your email address. All notices from
R2Group are sent via email. It is essential that you
periodically review and update your account information.
Disruptions in service could occur if your account information
is not kept current.
Collection Procedures
If your account becomes overdue after the due date on
the invoice the following will occur; you will receive
a reminder via email that we have not received your
payment and you will experience an interruption in service
(FTP and other services) if payment is not received
within 3 days of your past due date. Your account will
then be turned over to our collection department and
a reinstatement fee of $25 will be assessed to your
account. If you experience an interruption in service
due to nonpayment, you may contact collections at: 1-877-510-7928
or 877-321-3955.
If you fail to pay for services rendered, when your
account becomes more that 60 days past due, we will
remove your data from our servers and your delinquency
will be reported to the credit bureau. If we pursue
any legal remedy and obtain judgement against you, we
will enforce that judgement. If you pay and we receive
notice of returned payment for any reason to include
insufficient funds and/or fraud, we will charge you
any associated collection costs to include attorney
and collection fees.
If You Pay by Credit
Card
If you pay by credit card, your credit card will be
charged at the time of setup for new services. For the
recurring amount due for existing services on your account,
your credit card will be charged on or about the first
day of every month. Please ensure that we have updated
credit card information at all times. If your credit
card is declined, your service will be suspended. R2Group
will attempt to provide an email notice that your credit
card has been declined, however if your account is deactivated
for a balance due, you will be subject to a $25 reactivation
fee. You must submit a reactivation form
with your payment to re-establish your service.
If you initiate a chargeback through your credit card
company for any reason, R2Group may at its own discretion
immediately suspend your service. To re-establish your
service, R2Group may require you to provide a secure form
of payment, which, at R2Group's own discretion, may include
a signed and notarized statement that you authorize
R2Group, Inc. to charge your credit card for the appropriate
amount. This amount will include a $25 reactivation
fee.
If You Pay by Direct Debit from
your Bank Account
ONE TIME PAYMENTS
If you pay by direct debit from your bank account, you
must complete our secure debit information form. When
using this form located here:
http://www.R2Group.com
Then click the "Make A Quick Payment" link.
RECURRING PAYMENTS
If you wish to pay by ACH withdrawal from your bank
account, you must complete our secure ACH information
form located in your customer service log in screen.
For your protection, we must possess the original documentation
to ACH withdraw funds from your account. Please mail
in the voided check with your agreement form to the
following address:
R2Group Technologies
ATTN: ACH Payments
17719 Pacific Ave S. #307
Spanaway, WA. 98387
You will be notified when we have
received the form and when recurring withdrawal will
begin.
If You Pay by Personal or Company Check
If you pay by personal or company check, you will be
invoiced at the time of setup for new services, however
these services will not be provisioned until we receive
your payment. All personal checks or company checks
will be accessed a $3.00 fee to manage the administrative
costs associate with manual processing... For the recurring
amount due for existing services on your account, you
will be invoiced on or about the first day of every
month. Your payment is considered late after 15 days
and your service will be suspended. Please ensure that
we have your most recent contact information at all
times. R2Group will attempt to provide an email notice
that your account is past due, however if your account
is suspended for a balance due, you will be subject
to a $25 reactivation fee. You must submit a reactivation
form and possibly a secure form of payment
to reestablish your service. Please mail payments to:
R2Group LLC.
17719 Pacific Ave S.#307
Spanaway, WA. 98387
If you prefer to overnight your payment, please
send to the following physical address:
R2Group LLC.
ATTN: Express Procesing
17719 Pacific Ave S.#307
Spanaway, WA. 98387
If You Pay by Wire Transfer
If you pay by wire transfer, you will be invoiced at
the time of setup for new services, however these services
will not be provisioned until we receive your payment.
For the recurring amount due for existing services on
your account, you will be invoiced on or about the first
day of every month which will include a $15.00 wire
transfer processing fee. Your payment is considered
late after 15 days and your service will be suspended.
Please ensure that we have your most recent contact
information at all times. R2Group will attempt to provide
an email notice that your account is past due, however
if your account is suspended for a balance due, you
will be subject to a $25 reactivation fee. You must
submit a reactivation form and possibly
a secure form of payment to reestablish your service.
Please wire funds to: Call for details.
Columbia Bank
Disk Usage
If you require more disk space than the service plan
you have chosen, additional disk space may be purchased
in 5MB increments at the rate of $0.75 per MB.
R2Group will notify you via the email address posted to
your control panel if you are within 80% of your disk
usage utilization. If you exceed your allotted disk
space, you may be required to purchase additional space
in order to restore all services for your account, or
remove data to get your disk space utilization under
your allotted amount. If you do not provide an email
address in your Control Panel, you are in danger of
not receiving this important email.
Billing Cycle
R2Group offers a monthly billing cycle to all customers
for most plans. Whether your billing cycle is quarterly,
semi-annually, or annually your bill will recur on the
1st day of the month. For most plans, new services ordered
will be pro-rated the first month. R2Group does not
pro-rate all plans, If you have billing questions, please
submit a ticket to us using the online ticket system
If you must speak with a representative, please call
877-510-7928; understand, however, that a ticket inquiry
will receive a more timely response. You can also check
your account status in real-time using our online billing
system.
Data Transfer
R2Group charges $0.10 per MB should you exceed your
allotted monthly data transfer. R2Group offers dedicated
bandwidth packages for customers who require greater
amounts of bandwidth. Only a handful of customers exceed
R2Group's generous data transfer allocations.
Upgrade Policy
If you upgrade, your next statement will reflect the
difference between what you are currently paying and
the fee for your new service. A setup fee is required
for some upgrades. You will be required to execute a
contract for I-MHIP Enterprise hosting packages. If
you have questions about changing your account or would
like to upgrade you account, please contact an account
manager at 1-877-510-7928' for details.
Exceeding Virtual Host Limit
It is important to maintain accountability for the number
of virtual hosts shared on your virtual server. If you
exceed your limit, your account will be automatically
upgraded to the next level of service that supports
the number of virtual hosts that you maintain. Complete
details on virtual host limits for each R2Group
service plan.
Late Fee
In the event that your account is deactivated due to
nonpayment, please review your account online for the
overdue amount. Your payment must include the $25.00
late fee for your account(s) to be reactivated. You
may fax credit card information to R2Group by completing
and printing the reactivation form or you may send us
a money order via your preferred overnight courier.
Canceling Your Account
In the event that you feel you are not receiving the
proper customer care or service, R2Group provides a
toll free number (1-877-209-8532 M-F 10AM-7PM ET) so
that you may speak with the Quality Assurance department.
Advise them of your customer number and domain name
for better service.
If you wish to close an individual
plan or to cancel your service with R2Group LLC., please
log into the customer care center and fill out the cancellation
request form. A Quality Assurance representative may
contact you prior to the end of the month in order to
discuss the cancellation of service. Your account will
remain active until the 27th of the month in which you
have requested closing. Account closure requests received
after the 27th of the month will be processed during
the next closing cycle.
Thanks for hosting with R2Group,
Customer Service Department
www.R2Group.com
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