Billing Procedures

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Billing Notification
R2Group uses a state-of-the-art real time billing system. You may go to your billing interface to review invoices, statements, payments, and manage your account. You may also configure the interface to email you your invoices and statements to you as they post to your account through R2Group billing director service.

Updating Your Account Information
You must inform R2Group of any changes to your customer information using your Billing Interface located at https://billingdirector.securelook.com/ . This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from R2Group are sent via email. It is essential that you periodically review and update your account information. Disruptions in service could occur if your account information is not kept current.

Collection Procedures
If your account becomes overdue after the due date on the invoice the following will occur; you will receive a reminder via email that we have not received your payment and you will experience an interruption in service (FTP and other services) if payment is not received within 3 days of your past due date. Your account will then be turned over to our collection department and a reinstatement fee of $25 will be assessed to your account. If you experience an interruption in service due to nonpayment, you may contact collections at: 1-877-510-7928 or 877-321-3955.

If you fail to pay for services rendered, when your account becomes more that 60 days past due, we will remove your data from our servers and your delinquency will be reported to the credit bureau. If we pursue any legal remedy and obtain judgement against you, we will enforce that judgement. If you pay and we receive notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees.

If You Pay by Credit Card
If you pay by credit card, your credit card will be charged at the time of setup for new services. For the recurring amount due for existing services on your account, your credit card will be charged on or about the first day of every month. Please ensure that we have updated credit card information at all times. If your credit card is declined, your service will be suspended. R2Group will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form with your payment to re-establish your service.

If you initiate a chargeback through your credit card company for any reason, R2Group may at its own discretion immediately suspend your service. To re-establish your service, R2Group may require you to provide a secure form of payment, which, at R2Group's own discretion, may include a signed and notarized statement that you authorize R2Group, Inc. to charge your credit card for the appropriate amount. This amount will include a $25 reactivation fee.

If You Pay by Direct Debit from your Bank Account
ONE TIME PAYMENTS
If you pay by direct debit from your bank account, you must complete our secure debit information form. When using this form located here:
http://www.R2Group.com
Then click the "Make A Quick Payment" link.

RECURRING PAYMENTS
If you wish to pay by ACH withdrawal from your bank account, you must complete our secure ACH information form located in your customer service log in screen. For your protection, we must possess the original documentation to ACH withdraw funds from your account. Please mail in the voided check with your agreement form to the following address:
R2Group Technologies
ATTN: ACH Payments
17719 Pacific Ave S. #307
Spanaway, WA. 98387
You will be notified when we have received the form and when recurring withdrawal will begin.

If You Pay by Personal or Company Check
If you pay by personal or company check, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. All personal checks or company checks will be accessed a $3.00 fee to manage the administrative costs associate with manual processing... For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. R2Group will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form and possibly a secure form of payment to reestablish your service. Please mail payments to:

R2Group LLC.
17719 Pacific Ave S.#307
Spanaway, WA. 98387

If you prefer to overnight your payment, please send to the following physical address:

R2Group LLC.
ATTN: Express Procesing
17719 Pacific Ave S.#307
Spanaway, WA. 98387

If You Pay by Wire Transfer
If you pay by wire transfer, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month which will include a $15.00 wire transfer processing fee. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. R2Group will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form and possibly a secure form of payment to reestablish your service. Please wire funds to: Call for details.
Columbia Bank

Disk Usage
If you require more disk space than the service plan you have chosen, additional disk space may be purchased in 5MB increments at the rate of $0.75 per MB.

R2Group will notify you via the email address posted to your control panel if you are within 80% of your disk usage utilization. If you exceed your allotted disk space, you may be required to purchase additional space in order to restore all services for your account, or remove data to get your disk space utilization under your allotted amount. If you do not provide an email address in your Control Panel, you are in danger of not receiving this important email.

Billing Cycle
R2Group offers a monthly billing cycle to all customers for most plans. Whether your billing cycle is quarterly, semi-annually, or annually your bill will recur on the 1st day of the month. For most plans, new services ordered will be pro-rated the first month. R2Group does not pro-rate all plans, If you have billing questions, please submit a ticket to us using the online ticket system If you must speak with a representative, please call 877-510-7928; understand, however, that a ticket inquiry will receive a more timely response. You can also check your account status in real-time using our online billing system.

Data Transfer
R2Group charges $0.10 per MB should you exceed your allotted monthly data transfer. R2Group offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed R2Group's generous data transfer allocations.

Upgrade Policy
If you upgrade, your next statement will reflect the difference between what you are currently paying and the fee for your new service. A setup fee is required for some upgrades. You will be required to execute a contract for I-MHIP Enterprise hosting packages. If you have questions about changing your account or would like to upgrade you account, please contact an account manager at 1-877-510-7928' for details.

Exceeding Virtual Host Limit
It is important to maintain accountability for the number of virtual hosts shared on your virtual server. If you exceed your limit, your account will be automatically upgraded to the next level of service that supports the number of virtual hosts that you maintain. Complete details on virtual host limits for each R2Group service plan.

Late Fee
In the event that your account is deactivated due to nonpayment, please review your account online for the overdue amount. Your payment must include the $25.00 late fee for your account(s) to be reactivated. You may fax credit card information to R2Group by completing and printing the reactivation form or you may send us a money order via your preferred overnight courier.

Canceling Your Account
In the event that you feel you are not receiving the proper customer care or service, R2Group provides a toll free number (1-877-209-8532 M-F 10AM-7PM ET) so that you may speak with the Quality Assurance department. Advise them of your customer number and domain name for better service.

If you wish to close an individual plan or to cancel your service with R2Group LLC., please log into the customer care center and fill out the cancellation request form. A Quality Assurance representative may contact you prior to the end of the month in order to discuss the cancellation of service. Your account will remain active until the 27th of the month in which you have requested closing. Account closure requests received after the 27th of the month will be processed during the next closing cycle.

Thanks for hosting with R2Group,

Customer Service Department
www.R2Group.com

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